Terms of Use

Our agreement

Using High 5 Casino is an agreement between you and High 5 Entertainment, LLC. The Terms of Use bring in our Privacy Policy and the Responsible Social Gameplay Policy, and where they differ, the Terms of Use win. We may amend the terms and post the new version, and playing on after that means you accept it. The terms also contain a binding individual arbitration agreement with a class action waiver.

Social play only

High 5 Casino does not offer real-money gambling. You never need actual money to play, and the games are there for entertainment. Playing with Game Coins can never win you real money or a prize, even if you have bought coins before.

Who can play from Canada

You must be 21 or older whenever you use High 5 Casino, and you must make sure no one under 21 uses your account. Our Classic platform, which runs on Game Coins only, is open to participants in Canada. The Sweepstakes Platform with Sweeps Coins is closed to every jurisdiction outside the United States. Masking where you are with a VPN, a proxy or a similar tool is not allowed.

Your account

Each person may hold one account, and the details you give us have to be complete and correct. Lost access to your account? Ask Customer Support to update its status instead of opening a second one. Keep your password to yourself and tell us straight away about any unauthorised use. We may refuse to open an account, close one at our discretion, or suspend or terminate an account that has been inactive for 60 days or more.

Coins and purchases

Virtual Coins are licensed to you for play on High 5 Casino only. They have no cash value, you may not sell or pass them to anyone, and they can be forfeited if an account is suspended or terminated. Buying coins is optional. Every purchase is in U.S. dollars and final, without a duty on us to refund. The name on your payment method has to match the name on your account, and a charge back can lead to suspension. Coins expire when an account goes Dormant, which happens after 60 days in a row without a login.

Promotions

Promotions, contests and special offers follow these terms and their own official rules. We may change or withdraw a promotion without notice and exclude a player who uses more than one account or abuses an offer. The Sweeps promotions run in the Sweeps Play lobby, which is not open outside the United States.

Fair play and errors

Bots and other software that plays for you are forbidden, and so is group or coordinated play. If a game or the service malfunctions, the play affected by the fault is void. Each game has its own rules, so read them before you start.

Verification

We may run identity, age and location checks, and we can limit what your account does until they are done. If a check cannot be finished, we may restrict, suspend or close the account.

Contact

Our Customer Support team answers by e-mail around the clock, seven days a week.